Frequently Asked Questions - LENORA Jewelry

My Order

I want to cancel my order / Can I cancel my order? You can cancel your order if it has not yet been processed. To do so, please contact our support team at support@lenorajewelry.com as soon as possible. Once the order has been processed, we will not be able to cancel it.

I need to change something on my order (my address/change to a different size, etc.) If you need to make any changes to your order, please contact our support team at support@lenorajewelry.com as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

I didn't receive an order confirmation or order number If you didn't receive an order confirmation or order number, please check your spam or junk folder. If you still can't find it, please contact support@lenorajewelry.com with your order information.

My tracking link is not working/My tracking number is not found It may take 24-48 hours for the tracking information to update. If your tracking link is not working after this time, please contact support@lenorajewelry.com for assistance.

I want a tracking update / Tracking hasn't updated in a while Sometimes tracking updates can be delayed. If you don't see any changes after 48 hours, please contact our support team at support@lenorajewelry.com for an update.

Where is my order? I've been waiting for it for too long Delivery times may vary by location. If your order has exceeded the estimated delivery time, please contact support@lenorajewelry.com to investigate the status of your order.

An item is missing from my order If an item is missing from your order, please contact support@lenorajewelry.com with your order details and the missing item. We will take care of solving the problem as soon as possible.

My item(s) or package is damaged/defective If you received a damaged or defective item, please send photos of the damage and order details to support@lenorajewelry.com . We will assist you with the replacement or refund process.

My order has not shipped yet If your order has not shipped yet after the expected processing time, please contact support@lenorajewelry.com for an update.

My order says 'delivered' but I haven't received anything If your order is showing as 'delivered' but you haven't received it, check with your neighbors or the area around your home. If you still can't find it, contact support@lenorajewelry.com for assistance.

List of couriers by country / Which courier ships my package? We use a variety of international couriers depending on the destination. Please contact support@lenorajewelry.com for your country-specific courier.

My package has been returned to the sender If your package has been returned to the sender, please contact support@lenorajewelry.com with your order details. We will assist you with resending or refunding your order.

Returns / Exchanges

Exchanges - I want to exchange my product for another size/color To exchange your product for another size or color, please contact support@lenorajewelry.com within 30 days of receiving your order. We will assist you with the exchange process.

Returns: How can I get a refund? To get a refund, please contact support@lenorajewelry.com within 30 days of receiving your order. Provide us with your order details and the reason for the return. We will guide you through the return process.

Replacement and Repairs If you require a replacement or repair, please contact support@lenorajewelry.com with the details of your order and the nature of the problem. We will evaluate your case and assist you with the replacement or repair process.

1 Year Warranty Terms & Conditions Our 1 year warranty covers manufacturing defects. If you experience any issues within this period, please contact support@lenorajewelry.com for assistance. Please note that this warranty does not cover damage due to misuse or normal wear and tear.

Promotions: Package Policy: Can I refund packages? Promotional packages can be refunded as long as all included items are returned in their original condition. Please contact support@lenorajewelry.com for more details on package refunds.

Product and Website Information

How do I measure my ring size? To measure your ring size, use a piece of string or thread to wrap around your finger and then measure the length with a ruler. Check out our sizing guide at lenorajewelry.com to find your ring size.

Do you ship to my country? We ship to most countries worldwide. Please see the list of available countries during checkout or contact support@lenorajewelry.com for more information.

Packaging Information Our products are carefully packaged to ensure they arrive in perfect condition. We use high quality packaging materials to protect your jewelry during shipping.

When will this item be back in stock? If an item is out of stock, you can sign up to be notified when it is back in stock. For more information, please contact support@lenorajewelry.com .

How do I enter my discount code? You can enter your discount code on the checkout page. Make sure to apply it before completing your purchase.

Do I have to pay taxes and duties? Taxes and duties may apply depending on your country's regulations. These additional costs are the customer's responsibility. For more information, please check with your local customs authorities.

Will my fingers turn green? / I have sensitive skin Our jewelry is made of high-quality materials, such as 925 sterling silver, which should not cause discoloration or allergic reactions. If you have sensitive skin, we recommend avoiding contact with water and chemicals.

How much does delivery cost? / How long does delivery take? Delivery costs and times vary depending on the destination and shipping method selected. Please see our shipping page at lenorajewelry.com for detailed information.

Jewelry Care: How do I care for my jewelry? To care for your jewelry, avoid contact with chemicals, water, and perfumes. Store it in a dry, clean place. Clean your jewelry regularly with a soft cloth to maintain its shine.

Payment Issue - My debit/credit card is not working/Payment is not working If you are experiencing issues with your payment, please ensure that your card details are correct and that your card is enabled for online purchases. If the issue persists, please contact your bank or our support team at support@lenorajewelry.com .